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The Declaration of Mobile Collaboration Independence
This blog post is sponsored by the CIO Collaboration Network and Avaya. When in the course of business events, it becomes necessary for workers to enhance the collaborative experience which have...
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Brain drain continues at Avaya
CRN reports more executive departures at Avaya: Dr. Alan Baratz, SVP of corporate development Mohamad Ali, SVP and president, Avaya Global Services David Downing, VP of worldwide technical operations...
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Video collaboration: is it a cultural thing?
This blog post is sponsored by the CIO Collaboration Network and Avaya. Believe it or not, video communications systems have been around for a long time. And ever since the invention of the telephone,...
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There’s no excuse for poor customer experience
This blog post is sponsored by the CIO Collaboration Network and Avaya. Companies have simply run out of excuses for not providing good (or even reasonably good) customer experiences (CX). Not only has...
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The cloud can be more, do more
This blog post is sponsored by the CIO Collaboration Network and Avaya. When cloud computing was still in its nascent stage, even the most vocally supportive pundits cautioned: it may not be for...
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Collaborate in and out of the contact center
This blog post is sponsored by the CIO Collaboration Network and Avaya. The contact center is a funny place. It is often a department filled with contradictions… It’s usually the initial place of...
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Document management is collaboration black hole
This blog post is sponsored by the CIO Collaboration Network and Avaya. You know what I’d do when asked to see a demo of any collaboration suite? It’s not IM features or email integration or hooks into...
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Cloud lets IT be IT again
This blog post is sponsored by the CIO Collaboration Network and Avaya. Do you ever wonder: when did IT stopped being IT? Do you remember the good ol’ days (when client-server computing first took off)...
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Loose airplane seats: another reason for video collaboration
This blog post is sponsored by the CIO Collaboration Network and Avaya. When I first started working in consulting after completing graduate school, many of my friends were envious of the fact that I...
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Goodbye 2012, Hello 2013!
Another year, another apocalypse averted. The fact that this blog still gets visitors is testament to the fact that contact centers are here to stay… There may be new channels, new technologies, new...
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Now you can order Avaya with a side of Fonolo
Congratulations on the partnership with Avaya, you’ve certainly come a long way. Fonolo was started to solve a problem we all have endured – phone in hand, listening to on-hold music, waiting for...
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